Delivery Information & Return & Refund Policy

Thank you for shopping at golinkshop. We are committed to providing fast and reliable shipping services and flexible return options for customers around the world. This policy outlines how we handle order processing, delivery methods, returns, and refund procedures. Please read carefully before placing an order.

1. Order Processing & Shipping

1.1 All orders will be processed and dispatched within 1–3 business days after payment is confirmed.

1.2 After placing your order, we will reconfirm the recipient’s name, contact number, and address via email. We will only ship your order after receiving your confirmation.

1.3 Once the package is dispatched, you will receive a second email with the tracking number and a link for real-time tracking. You can check your delivery status at any time.

1.4 During holidays, unforeseen events, or unclear address situations, there may be slight delays in dispatching orders. We will keep you informed accordingly.

1.5 All orders are shipped using traceable methods. Some high-value shipments may require a signature upon delivery.

1.6 In cases of force majeure (e.g., natural disasters, customs delays, epidemic controls), we will assist you in tracking your parcel, but cannot be held liable for delays.

2. Shipping Methods & Fees

2.1 We offer a standard flat-rate shipping for all products. We will choose the most suitable delivery method based on your location.

2.2 If you request to use your own preferred courier service and it supports delivery to your address, you will be responsible for any additional shipping charges.

2.3 If applicable, shipping fees will include packaging, handling, and postage costs.

2.4 International shipments may be subject to import duties, customs taxes, or fees levied by the destination country, which must be paid by the recipient.

2.5 Additional delivery fees may apply to remote areas, depending on the courier’s assessment.

3. Return Policy

3.1 We offer a 30-day return window. You may request a return within 30 calendar days of receiving your item.

3.2 Items must be unused, returned in their original packaging with tags intact, and accompanied by proof of purchase.

3.3 Please do not send back any items without contacting us first. Email [email protected] to request a return. Once approved, we’ll provide a return label and instructions.

3.4 If the return is due to a quality issue, incorrect item, or damage during delivery, we will cover the return shipping cost. For returns due to personal preferences (e.g., dislike or incorrect order), return shipping will be your responsibility.

3.5 The following items are not eligible for return:

• Fragile or unsealed items that cannot be resold

• Customised or made-to-order items

• Products clearly marked as non-returnable

3.6 Returned items must be properly packaged to prevent damage during transit.

4. Damaged or Incorrect Items

4.1 If you receive an item that is damaged, missing parts, or incorrect, please contact us within 48 hours of delivery.

4.2 Keep all original packaging and provide clear photos to help us process your case quickly.

4.3 If the issue is our fault (e.g., wrong item or defective), we will prioritise resending or refunding your order. You will not need to pay return shipping.

5. Refund Policy

5.1 Once we receive and inspect your returned item, we will notify you of the refund approval via email.

5.2 If approved, the refund will be issued back to your original payment method within 1–2 business days.

5.3 Actual processing times may vary depending on your bank or payment provider, usually within 2–15 business days.

5.4 Please avoid opening a dispute with your bank during the refund process, as this may delay resolution. Contact us first with any concerns.

5.5 For non-quality-related returns, the original shipping fee (if charged) is non-refundable.

6. Exchanges

6.1 We do not currently offer direct exchanges. If you wish to get a different item, please return the original product and place a new order.

6.2 If your item is defective or incorrect, we will assist you with either a replacement or refund.

6.3 For seasonal or promotional items, replacements are subject to availability and not guaranteed.

7. Order Cancellation

7.1 If your order has not yet shipped, you may email us to cancel it. We will issue your refund on the same day we receive your cancellation request.

7.2 If your order has already been dispatched, cancellation is not possible, but you may request a return after receiving it.

7.3 Some pre-sale items may have extended cancellation periods. Please refer to the specific product page for details.

8. Lost or Undelivered Packages

8.1 If your tracking shows that the package was delivered but you haven’t received it, please contact us within 3 days. We will help investigate with the courier.

8.2 If a parcel is returned due to incorrect address or incomplete recipient details, we can resend it, but you may need to cover the reshipping cost.

8.3 If a package is returned to us due to failed delivery attempts, we will contact you upon receipt and arrange a reshipment or refund (excluding any shipping fee).

9. Contact Us

For any questions regarding shipping, returns, or refunds, please reach out via:

Email: [email protected]
Subject: Order / Shipping / Refund Enquiry

We are committed to responding within 1–2 business days. In cases involving refund review or delivery investigation, processing time may be extended. Thank you for your understanding.